Worker App

This Agreement is made under the National Disability Insurance Scheme (NDIS), which exists to support the independence and social and economic participation of people with disability. It has been prepared with reference to the NDIS Act 2013 (Cth), the NDIS Code of Conduct, current NDIS Pricing Arrangements and Price Limits, and guidance from the NDIS Quality and Safeguards Commission.

By signing this Agreement, both the Participant and the Support Worker confirm they have read and understood its terms, that supports will be delivered in the spirit of the NDIS — with dignity, choice, and genuine collaboration — and that each party accepts the rights and responsibilities set out in Part A and the details agreed in Part B.

The Support Worker is an independent sole trader providing NDIS supports. The Support Worker is an unregistered NDIS provider. Supports can only be claimed where the Participant's plan is self-managed or plan-managed. The Support Worker's ABN and contact details are recorded in Part B.

Reassure Support (ABN 66 801 427 945) is an NDIS support worker and participant app based in Brisbane, Queensland, through which this Agreement has been facilitated. Reassure Support is not a party to this Agreement and does not employ or manage the Support Worker. Supports can only be claimed where the Participant's plan is self-managed or plan-managed.

You have the right to choose your providers and to change providers at any time. You can ask questions, request changes to supports, and give feedback or make a complaint without fear of any negative consequence.

NDIS: National Disability Insurance Scheme. NDIA: National Disability Insurance Agency. Participant: the NDIS participant receiving supports. Representative: a nominee, guardian, parent/carer, or other authorised person. Plan-managed: a registered plan manager pays invoices on the Participant's behalf. Agency-managed: the NDIA pays directly. Self-managed: the Participant manages their own claims.

If you tick the authority box in Part B, you authorise Reassure Support to create and manage bookings, issue invoices, and communicate with your plan manager, support coordinator, and/or the NDIA about matters required to deliver your supports. This authority does not allow decisions about your NDIS plan or funding allocation. You can withdraw it at any time in writing.

The Support Worker agrees to treat you with courtesy and respect; deliver supports aligned with your NDIS plan goals; hold a current NDIS Worker Screening Check and verified identity; communicate openly and honestly; listen to feedback; maintain accurate records; protect your privacy; and review your service provision at least every 12 months.

You agree to work with your Support Worker to ensure supports meet your needs; provide a safe environment for support workers; give the notice period agreed in Part B for cancellations where possible; ensure adequate funds are available; and let your Support Worker know immediately if your NDIS plan is suspended or replaced.

Supports delivered under this Agreement are intended to help you work towards the goals in your NDIS plan. A summary of your relevant goals is recorded in Part B for reference. Where your plan changes, goals may be updated without requiring this Agreement to be re-signed.

Support workers complete shift notes for each support delivered. You may request access to your relevant records at any time.

The Participant must contact the Support Worker as soon as practicable if the Support Worker does not attend, an incident occurs, support needs change, or adjustments to scheduled supports are required. Timely communication is a condition of this Agreement.

The supports to be delivered are listed in the Schedule of Supports in Part B. Direct supports are face-to-face. Indirect supports (e.g. handover notes, liaison calls) will be agreed in advance and itemised separately.

Pricing follows the current NDIS Pricing Arrangements and Price Limits. Rates may change without requiring a new Agreement when the NDIA updates price limits. All prices are GST inclusive where applicable.

Where permitted under NDIS rules, the Support Worker may charge reasonable travel and transport costs. This may include worker travel time to deliver a support, and kilometres travelled while you are in the vehicle. All charges will comply with NDIS Pricing Arrangements.

Non-face-to-face activity reasonably necessary to deliver a support will be billed at the relevant hourly rate and itemised separately. Estimated costs will be advised before a report is prepared.

Some costs are not included in NDIS-funded supports and remain your responsibility unless otherwise agreed — for example, entry fees, tickets, or meals. The Support Worker will seek your agreement before incurring any additional cost on your behalf.

The Support Worker will seek payment only after a support has been delivered. Invoices will itemise the date, support item, hours, unit price, and total. Self-managed invoices are due within 7 days. Plan-managed invoices go directly to your plan manager.

The Participant must notify the Support Worker in writing as soon as practicable if their NDIS plan is suspended, replaced, extended, or if they cease to be an NDIS participant. The Participant must not knowingly allow supports to be delivered against insufficient or expired funding. Where funding becomes insufficient, the Support Worker may suspend service delivery until the matter is resolved.

Supports can be changed if your needs change. Changes should be agreed in writing (email is acceptable). The Support Worker will review this Agreement with you at least every 12 months, or sooner if your NDIS plan changes.

The Participant must notify the Support Worker as soon as practicable if a scheduled support cannot proceed. The agreed cancellation notice period is recorded in B10. Where notice is given within that period, the Support Worker may claim a short notice cancellation fee of up to 100% of the agreed support fee, consistent with the NDIS Pricing Arrangements and Price Limits.

The Support Worker may waive this fee where the cancellation results from a genuine emergency — such as hospitalisation, a family bereavement, or a directive from a treating health professional or the NDIA. The Support Worker will apply this clause reasonably, however repeated short notice cancellations may be grounds to review this Agreement under clause 29.

Where the Support Worker is unable to attend a scheduled support, no fee will be charged and the Participant will be notified as soon as practicable.

Services may be suspended for unpaid invoices, two or more consecutive missed supports without notice, non-compliance with this Agreement, unresolved safety issues, or a directive from the NDIA. The Support Worker will discuss the situation with you before suspending wherever possible.

You are free to receive supports from other providers at the same time. Engaging this Support Worker does not prevent you from engaging other providers.

Any incident or injury occurring during a support must be reported to the Support Worker immediately. The Support Worker will manage and document incidents in accordance with NDIS Quality and Safeguards Commission requirements. The Participant, their Representative, and any person present during a support must not subject the Support Worker to violence, threats, intimidation, or harassment. Failure to comply with this obligation may result in immediate suspension of services under clause A21.

If the Support Worker becomes unavailable, you will be notified as early as possible. The Support Worker may refer you to another verified independent worker.

Any property damage occurring during a support must be reported to the Support Worker as soon as practicable. The Support Worker holds public liability insurance as recorded in their compliance profile. Damage caused through negligence or wilful conduct by the Support Worker will be handled through the Support Worker's insurer. Damage caused or contributed to by the Participant or persons in their household remains the responsibility of those parties.

The Support Worker will only collect, use, and disclose your personal information as reasonably necessary to deliver supports, meet legal obligations, and process payments, in line with the Australian Privacy Principles.

Photographs or videos may occasionally be taken during supports. Participation is entirely voluntary and consent can be withdrawn at any time in writing. Your preferences are recorded in Part B.

Delivery of supports will not commence until this Agreement has been signed by both parties and any required onboarding documentation has been completed.

Either party may end this Agreement by giving the notice period specified in Part B (B10) in writing. In urgent situations — serious breach, safety risk, or non-payment for more than 30 days — either party may end it immediately with written notice. The Support Worker will assist with a safe transition to another provider where requested.

Concerns or disputes must be raised directly with the Support Worker in the first instance using the contact details recorded in Part B. Where a dispute cannot be resolved between the parties within 14 days of written notice, either party may escalate the matter to the NDIS Quality and Safeguards Commission (1800 035 544 — ndiscommission.gov.au) or the NDIA (1800 800 110). The Participant's right to make a complaint will not affect the delivery of supports under this Agreement.

Prior to execution of this Agreement, the Support Worker must ensure the Participant has been given adequate opportunity to read and understand its terms, and that any questions have been addressed. Both parties will retain a copy of the signed Agreement. The Participant may request a copy at any time after signing.

Required for all independent NDIS support workers. Covers injury or property damage to a participant or third party during a support. Minimum $10M recommended by NDIS Commission.

Covers claims arising from advice or services you provide. Strongly recommended for workers providing any therapeutic or behaviour support. Minimum $1M recommended.

As a sole trader you have no workers' compensation. Personal accident cover replaces income if you are injured or ill and cannot work. Strongly recommended for sole traders.

Estimate only. Consult a registered tax agent for advice specific to your situation. KM deduction is pulled from your logbook automatically.

Personal information is any information that identifies or could identify a person. In your role as a support worker this includes:

• —Participant name, date of birth, address, and contact details
• —Health conditions, disability information, and support needs
• —NDIS plan details and funding information
• —Shift notes, progress notes, and incident reports
• —Photos or videos taken during supports
• —Family, representative, and emergency contact details

As an independent sole trader providing NDIS supports you must:

• —Only collect information that is necessary to deliver the support
• —Keep participant information secure — do not leave notes, files, or devices unattended
• —Never share a participant's information with unauthorised third parties
• —Only discuss a participant's details with people they have consented to — such as their representative, plan manager, or support coordinator
• —Not take or share photos or videos without explicit consent (recorded in the Service Agreement)
• —Store records securely and retain them for a minimum of 7 years
• —Notify participants if their information is involved in a data breach

Health and disability information is classified as sensitive information under the Privacy Act and attracts a higher level of protection. You must not collect, use, or disclose a participant's health or disability information without their consent, except where required by law or to prevent a serious threat to safety.

Reassure Support (ABN 66 801 427 945) collects and stores information about workers and participants for the purpose of facilitating NDIS supports. We commit to:

• —Only collecting information necessary to operate the platform
• —Storing all data on secure encrypted cloud infrastructure
• —Never selling or trading your personal information to third parties
• —Only disclosing information where required by law, with your consent, or to prevent harm
• —Providing you access to your own data on request
• —Deleting your data promptly on request where legally permissible

Our full privacy policy is available at reassuresupport.services/privacy.html

Every participant you support has the right to:

• —Know what information you hold about them and why
• —Request access to or correction of their information
• —Withdraw consent for collection or use of their information
• —Make a complaint to the OAIC if they believe their privacy has been breached

If you suspect a data breach — for example a lost phone with participant notes, an email sent to the wrong person, or unauthorised access to records — you must notify Reassure Support immediately so we can assess whether it meets the threshold for a Notifiable Data Breach under the Privacy Act.

• —Office of the Australian Information Commissioner — oaic.gov.au
• —NDIS Quality and Safeguards Commission — ndiscommission.gov.au
• —Australian Privacy Principles — oaic.gov.au/privacy/australian-privacy-principles
• —NDIS Code of Conduct — ndiscommission.gov.au/workers/ndis-code-conduct